Customer Complaints and How To Handle Them Every online sellers must have faced this once in a while: Your customer coming back to you, unhappy and complaining about the purchase. How should you handle customer complaints? What action do you need to take? Ecommerce is a great business model that allow buyers to shop anytime, anywhere. […]
3 REASONS YOU SHOULD AUTOMATE YOUR E-COMMERCE STORE Automation is a very important solution when it comes to e-commerce. As an online seller, would you rather spend the whole day on time-consuming tasks, rather than using that time for other ways to expand your business? Of course not! Which is why you should automate! To […]
ORDER MANAGEMENT Order management. Let’s ask ourselves what that really means. There are probably many definitions, so here’s what we think defines order management in brief. Order management are tasks and activities that involve taking and filling orders. Simple right? This, however, includes other factors that work hand-in-hand for the whole process of order management […]
What is Marketplace Sync? Marketplace sync is a very new term, but is a marketplace even the same thing anymore in this era of e-commerce? Well, have you ever sold items or products on Lazada, Shoppee, Alibaba, or Amazon? Yes? Then welcome to the world of e-commerce! The platforms mentioned are examples of online marketplaces. […]
A Guide To Selling Online Ecommerce in Malaysia is constantly growing and will soon account for more percentage of all retail sales (in China, ecommerce is 23% of all retail). How we interact, discover and purchase goods (as well as return them) is now a 24/7 cycle. While you might find yourself mostly reading about […]
What is bulk upload? It is a tool to assist sellers in uploading their products in bulk, especially useful for sellers with huge amount of products. But for different marketplaces such as Lazada and Shopee, they have different method and process. So which one is better and more useful to sellers? Before I move on, […]
Auto reply are useful in many ways. Here’s why: Remain responsive while you’re away on your sweet holiday Sellers are human too, we cannot stay online 24/7 to respond on all enquiries. Lucky for us, technology can. As the name ‘auto reply’ suggested, many platforms offer sellers the option to pre-set their auto reply messages […]
If there is one thing we know about WeChat (except for just being a multipurpose chatting social media), it’s the fact it is one of the most famous payment app in China, also known as WeChat Pay. And you know what? Malaysian will be able to use it very soon! Are you as excited as […]
Hey Lazada sellers, are you ready for GST reduction on 1st June 2018? Take this opportunity to readjust your products pricing to improve your competitiveness and increase your sales! If you are not sure what to do, or how to do it? Check out the step by step guide below provided by Lazada, or, log […]
We have witnessed a significant improvement in the field of E-commerce for the past few decades. There seems to be no signs of setbacks with respect to sales when compared to brick and mortar. According to reports submitted by the National Retail Foundation, the online retail business in United States of America surged to twelve […]
With new brands and products emerging every day, the online marketplace are clustered and most of the time, same products are often sold by different vendors. Although it is perfectly normal for this to happen as everyone wish to be on sail with good selling items, sellers always find themselves involved in a price war […]
Considering the fact that there are multiple types of business model to approach with. Ecommerce platforms in Malaysia continue to rise with steady figure of sales revenue and unique visitors. Hence, laying down a strong foundation for a prosperous online retail sector ahead. Below is some of the best ecommerce platforms out there in the […]